When a person is added to the list, we will send them a “Welcome” email that you can customize.
We have two versions of this email. The Added to Waitlist Notification version is sent when a person is added via the WaitlistPlus admin by one of your staff. The Added to Waitlist via Portal Confirmation version is sent when your customer uses the portal to sign up.
This allows you to customize the content for the specific situation. For example, if your customer signed up via the portal, they may need to contact you for some additional information.
Turn On/Off
To turn on the Added to Waitlist Notification/Portal Confirmation go to Settings > Site Settings > Site Details. Look for the check box labeled Email Customer on Signup. When checked we will automatically send an email when a new person is added to the waitlist.
Edit the Content
The content of these automatic emails can be viewed and updated in the Email Content settings page here: Settings > Site Settings > Email Content
For more information on updating the content for these templates see the Email Content help page.